Legal

Refunds & Pass Guarantee

Last updated: 6 November 2026

TODO for the owner: this is placeholder text. Fill in the company details in src/config.ts → SITE.company, have it checked by a lawyer, and align it with your Paddle account before launch.

Money back if you fail the real test

If you prepare with the Pass and still fail the official test, we refund the full €14.99. No arguing, no hidden fine print.

How to qualify

  • You bought a Pass for the test you took (for example, a Germany Pass for the German citizenship test).
  • You sat the official test while your Pass was active, so within 90 days of buying it.
  • You did not pass that official test.
  • You ask for the refund within 30 days of receiving your official result.

How to claim

  1. Email support@example.com with the subject “Pass guarantee refund”.
  2. Include the transaction id from your receipt (it starts with “txn_”).
  3. Attach proof of your result, such as a photo or scan of the official result letter. You may black out personal details other than your name, the test and the date.

We reply within 5 working days. Approved refunds are paid by Paddle to the original payment method, usually within 5–10 working days. Your Pass ends when the refund is issued.

Other refunds

  • Bought by mistake or bought twice? Contact us within 14 days and we refund you.
  • Technical problem we cannot fix? If a paid feature does not work for you and we cannot solve it, we refund you.

Merchant of record

Payments are handled by Paddle.com, our merchant of record, which processes all refunds. Refunds are also subject to Paddle’sbuyer terms. Your statutory consumer rights are not affected.

TODO for the owner: confirm the 30-day claim window and the evidence you require before launch, and keep this page in sync withPASS.features in src/config.ts.

Contact

CitizenPrep is operated by [Company name], [Street, postcode, city, country]. Registration: [Chamber of Commerce / registration number]. VAT: [VAT number].
Email: support@example.com